By 2029, Gartner projects that agentic AI will autonomously resolve 80% of common customer service issues without human intervention. Many of those interactions will originate from AI systems calling in, not humans. Contact center infrastructure that engineers built for human callers with occasional bot probes is not prepared for autonomous AI agents at scale, and the gap between what current detection catches and what developers design agentic callers to avoid is where the problem lives.
Source: www.realitydefender.com