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Home / Fraud / Why service desks are emerging as a critical security weakness
Why service desks are emerging as a critical security weakness

Why service desks are emerging as a critical security weakness

2026-05-05  Ian Fleming

Attackers no longer need to break into systems when they can simply talk their way in. Social engineering, particularly through voice phishing or "vishing", has evolved into a highly effective tactic against service desk staff to include using trusted sources and leveraging LinkedIn's messaging feature,


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