AI agents are commonly considered software entities designed to autonomously carry out tasks in pursuit of specific goals set by humans. Businesses are currently relying on engagement channels such as e-mails, SMS, notifications, websites, apps, call centers and physical interactions. Contact centers have already begun automating their operations with AI. The arrival of AI agents could allow customers to automate some of their own interactions. The AI agent could access a customer’s data and share it with a business. Businesses, on the other hand, could confirm that an AI agent is acting on the customer’s behalf through a digital ID wallet integration. The integration of digital IDs with personal AI agents may also save their human masters from often time-consuming multi-step verification processes.