IDnow required a contact center platform capable of supporting video-based identity workflows - a requirement that traditional voice-centric solutions could not meet. Bright Pattern, a provider of AI-powered contact center software, announced that IDnow identity verification platform in Europe has selected the Bright Pattern Contact Center platform to fully replace its legacy Contact Center environment. IDnow verifies more than 115 million identities per year, for more than 600 customers and more than 215 international issuing authorities. IDnow required a contact center platform capable of supporting video-based identity workflows - a requirement that traditional voice-centric solutions could not meet. The Bright Pattern platform enabled AI-driven routing and orchestration of video sessions and non-video tasks at scale; supports More than 1 million video identifications per month; enables complex, scenario-based skill routing using Bright Pattern’s visual workflow designer; and enables conversion of video identification tasks into actionable contact-center content. Source: https://natlawreview.com/press-releases/idnow-selects-bright-patterns-ai-powered-contact-center-1m-identifications