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Home / Players / ID.me, Servos, and ServiceNow Partner to Modernize State Benefits Administration
ID.me, Servos, and ServiceNow Partner to Modernize State Benefits Administration

ID.me, Servos, and ServiceNow Partner to Modernize State Benefits Administration

2026-06-24  Ian Fleming

The partnership will enable agencies to replace legacy systems with a more seamless platform that reduces casework friction and strengthens compliance. Offerings include: * Citizen-Facing Portals: Modern, self-service digital platforms to handle increased SNAP, Medicaid, and TANF recertification loads. * Caseworker Workflows: Automated case management that streamlines twice-yearly Medicaid and SNAP redeterminations as well as work requirement attestations. * Data Integration Layer: Seamless connection to legacy eligibility systems and federal databases (like SSA's Death Master File) without requiring massive core system replacements.


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